Frequently Asked Questions


Frequently Asked Questions


  1. How does telehealth work with Armstrong Telehealth?


First you must book an appointment on www.armstrongtelehealth.com.


Then, you will receive an email and text to confirm your appointment.  You will also receive the intake forms to fill out.  These will vary based on when you were last seen.  Credit card information is needed at the time of your appointment.  You will not be billed until after the visit. 


You will also be sent an invitation to join the Kareo patient portal.  This will allow you to see your medical records and send secure messages to Armstrong Telehealth and download an itemized receipt to file a health insurance claim if needed.


You will need to join the link that is sent in the appointment confirmation and reminder email/texts at the time of your appointment.


After your appointment, you will be sent a survey link. 


2.  Do you accept insurance?


Armstrong Telehealth does not bill insurance.  It is a flat fee of $60 for each appointment.  If the patient wishes to file a claim with their insurance company, an itemized receipt will be available in the patient portal to complete the claim. 


3.  What kind of care is offered?


Telehealth is not meant to replace your primary care provider but it works great for minor to moderate illnesses.  A provider assisted self exam over video chat is often all that is required to treat upper respiratory tract infections, joint/back pain, mild childhood illnesses like pink eye, and rashes.  Telehealth can also be helpful for preventative visits like weight loss, chronic disease management, and to ensure that you are up to date on cancer screenings and immunizations. 


4.  Where is the practice located?


Currently, Dr. Armstrong NP practices in her home office in Pewee Valley KY.  She moved with her family from Wyoming in 2022 for her husband’s job and still has her WY advanced practice nursing license.  At this time, Dr. Armstrong NP is only seeing patients that are located in Kentucky and Wyoming. 


5. What are the benefits of telehealth?


Dr. Armstrong NP hopes to decrease the costs and increase accessibility to healthcare by offering virtual appointments.  She will work with your local pharmacies and laboratories to get patients quality affordable care without the wait. 


6.  What are the risks of telehealth?


In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical decision making by the physician and consultant(s)


Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment


In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information


In rare cases, a lack of access to complete medical records may result in adverse drug interactions or allergic reaction or other judgment error.


7.  Is telehealth confidential and HIPAA compliant?


Yes!  Armstrong Telehealth LLC uses Patientpop and Kareo for booking, virtual visits, and documentation of medical records.  Both systems are HIPAA compliant.  The system also offers secure messaging between patients and provider through its portal.